At cup88, your privacy is not merely a legal obligation — it is our genuine commitment. This document transparently explains how we collect, use, store, and protect the personal information of every member who trusts our platform.
Updated: 1 January 2026We take a layered approach to protecting every member's personal data — from technical safeguards through to the company's internal policies.
All data transmitted between your device and cup88 servers is protected with financial-grade TLS 1.3 encryption. This means no third party can intercept or access your information while it is in transit.
Member personal data is stored in databases protected with AES-256-level encryption. Our servers are hosted in ISO 27001-certified data centres with round-the-clock continuous security monitoring.
Only cup88 staff with a legitimate job requirement are permitted to access member personal data. All access is logged and regularly audited. Our staff are bound by strict confidentiality agreements that remain in effect both during and after employment.
The cup88 KYC process is designed to protect you — not merely to satisfy regulatory requirements. Submitted documents are stored in a secure environment, processed by trusted systems, and not shared with any third party without your consent.
Cup88 uses cookies to improve the user experience and analyze platform performance. You can manage your cookie settings through your web browser at any time. We do not use cookies to track your activity on other websites.
The cup88 platform undergoes regular independent security audits conducted by accredited third-party cybersecurity firms. Any identified vulnerabilities are addressed promptly to ensure your data remains secure at all times.
Welcome to the cup88 Privacy Policy. At cup88, we take the protection of every individual's personal information extremely seriously. This Privacy Policy has been drafted to provide a clear and transparent overview of our data handling practices.
This policy applies to all personal information we collect through the cup88 website, our mobile app, customer support channels, and any other interactions involving the cup88 platform. By registering as a member or using our services, you agree to the terms of this Privacy Policy.
Our commitment: cup88 has never and will never sell your personal information to third parties for marketing purposes or any other purpose unrelated to the operation of our platform.
We comply with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). In the event of any conflict between this policy and applicable local legislation, the legislation shall take precedence.
Cup88 only collects data that is strictly necessary to provide a safe, seamless, and responsible service to our members. Below are the categories of data we collect and their purposes:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, IC number | Account verification & KYC compliance |
| Contact Information | Email address, phone number | Account communications & notifications |
| Financial Information | Bank account number, account holder name | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, device information | Security & fraud detection |
| Usage Data | Game history, transaction records | Customer support & regulatory compliance |
| Cookie Data | Language preference, login session | User experience enhancement |
We do not collect sensitive data such as health information, political views, or religious beliefs unless specifically required for responsible gaming purposes and collected with your explicit consent.
Every piece of data collected by cup88 is used responsibly and solely for legitimate purposes. We do not use your data for any purpose for which you have not given consent.
You can opt out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email we send.
Cup88 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share data to keep the platform operating properly:
Beware of fraud: cup88 will never ask for your bank account information, password, or OTP code via phone call, WhatsApp, or email. If you receive such a request, it is a scam — please report it to us immediately.
Cup88 retains your personal data for as long as your account is active or as required for legal compliance purposes. After an account is closed, certain data may still be retained for the period prescribed by anti-money laundering and gambling regulatory laws.
Technical and organisational measures we use to protect your data:
In the event of a data breach affecting your rights or freedoms, cup88 will notify the relevant authorities and the affected members within the timeframe required by applicable law.
Cup88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the cup88 platform.
As a cup88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of the personal data we hold about you at any time.
You may request that we update or correct any inaccurate or incomplete data.
You may request the deletion of your personal data, subject to applicable legal data retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may ask us to restrict how we process your data under certain circumstances.
To exercise any of the above rights, please contact our privacy team by email at [email protected] or via Live Chat. We will respond to your request within 30 business days.
The cup88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. Should we discover that data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete such information and terminate the relevant account.
If you are a parent or guardian who believes your child has registered an account at cup88, please contact us immediately at [email protected] so we can take appropriate action.
Cup88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any significant changes will be communicated to members via their registered email or in-platform notifications before the changes take effect.
The "Updated" date displayed at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically so you are always informed about how we protect your information.
Your continued use of the cup88 platform following any amendment to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the amendments made, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding how cup88 handles your personal data, we are here to listen and assist. Our privacy team can be reached through the following channels:
We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
Now you know how seriously we take your privacy. Join millions of members who trust cup88 as their preferred online gaming platform in Malaysia — safe, fair, and transparent.